1. Overview
This Refund Policy explains how refund requests are handled for credit purchases and for the digital e-learning materials unlocked with credits.
Because the materials are digital and can be used as soon as they are delivered, every request is reviewed individually. Access information is typically made available within 24 hours of successful payment confirmation, and delivery may occasionally take up to 48 to 72 hours.
2. Eligibility
A refund may be considered in situations such as:
- A duplicate payment for the same order
- A technical problem on our side that prevents you from accessing a purchased material
- A material that clearly does not match its description on the website
- Access information that did not arrive and could not be restored by our support team
A refund is not guaranteed. Each request is assessed on its own circumstances, and where appropriate we may offer another solution instead, such as restoring your access or extending the applicable access period.
3. Non-Refundable Situations
A refund will not normally be given in the following situations:
- Credits that have already been spent to unlock levels
- Materials that have been substantially accessed, downloaded or read
- Requests based on a change of mind after the access email has been sent
- Failure to access the materials within an applicable access period
- Credits that have passed their 90 day validity period
- Accounts suspended for breaking the Terms & Conditions
4. Failure to Receive Access Information
Emails can occasionally be delayed or filtered by your email provider. If the access information for a purchased material has not reached you:
- Check your spam or junk folder, and confirm the email address you entered at checkout
- If you have not received the access information within 72 hours of confirmed payment, please contact us at support@mandala-learning.com
- If we cannot restore your access and you have not been able to use the material, a refund may be considered
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact us at support@mandala-learning.com
- Include your order number, the email address used for the purchase and the reason for your request
- Add any details that help us understand the issue, such as screenshots or error messages
- Wait for our team to review your request
If you have not received, or cannot access, a purchased material, please contact us once 72 hours have passed since payment.
6. Review and Processing
We review every request carefully and let you know the outcome by email.
- Every request is reviewed individually
- Approved refunds are returned to the original payment method
- The time a refund takes to appear depends on your payment provider or bank
7. Changes to This Policy
We may update this Refund Policy from time to time. The version published on this page is always the one that applies.
8. Contact
If you have any questions about refunds, please contact us:
- Company name: [Company Name]
- Email: support@mandala-learning.com
- Address: [Company Address]