1. Introduction
This Privacy Policy explains what personal information [Company Name] collects when you use this website, why it is collected, how it is used and how it is protected.
It applies to everyone who visits the website, creates an account, subscribes to the newsletter or makes a purchase. Please read it together with our Terms & Conditions.
2. Information We Collect
We collect only the information needed to run the website, deliver the e-learning materials and support you:
- Your name and email address
- Account and login details
- Order and purchase history, including credit purchases and unlocked levels
- Billing details required to complete a purchase
- Messages you send through the contact form
- Your email address, if you subscribe to the newsletter
- Technical data needed to run the website, such as browser type and IP address
3. How We Use Information
We use your information only for the following purposes:
- Creating and managing your account
- Processing orders and sending access details and e-learning materials by email
- Adding purchased credits to your account and recording the levels you unlock
- Responding to your questions and support requests
- Sending newsletters, if you have subscribed
- Keeping the website secure and preventing fraud
- Improving the website and the learning experience
4. Payment Information
Payments are processed by our payment provider, which handles your card details securely.
- Card details are passed to the payment provider to process your payment
- We do not store full card details on our servers
- We keep a record of each order, such as the order number, amount and payment status
5. Cookies
Cookies are small files stored in your browser. The website uses only the cookies it needs to work properly:
- Session cookies that keep you logged in and remember your cart
- Security cookies that protect forms from misuse
- Preference cookies that remember your language, currency and cookie choices
You can manage or delete cookies in your browser settings. Blocking some cookies may stop parts of the website from working correctly.
6. Sharing Information
We never sell or rent your personal information. We share it only where this is needed to run the website:
- With our payment provider, to process payments
- With hosting and technical service providers that keep the website running
- With authorities, where the law requires it
7. Data Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections and restricted access to stored data.
- No method of sending data over the internet or storing it electronically is completely secure
- For that reason, we cannot promise absolute security
- You can help protect your account by keeping your password private
8. Data Retention
We keep personal information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires.
- Account information is kept while your account remains open
- Order records are kept for as long as they are needed for accounting and legal purposes
- Newsletter details are kept until you unsubscribe
9. Your Rights
Depending on where you live, you may be able to:
- Request a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your information where this is possible
- Unsubscribe from newsletters at any time
To make a request, please contact us at support@mandala-learning.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time, for example when the website or the law changes. The version published on this page is always the current one.
11. Contact
If you have any questions about this policy or your personal information, please contact us:
- Company name: [Company Name]
- Email: support@mandala-learning.com
- Address: [Company Address]