1. Digital Delivery
All e-learning materials on this website are digital, so nothing is shipped physically. Everything you buy is delivered online.
- Materials are studied at your own pace
- There is nothing to attend and no live teaching
- No shipping costs apply
2. E-Learning Material Access & Delivery Process
Credits are added to your account once payment is confirmed, and levels of e-learning materials unlock when you spend credits on them. Delivery then works as follows:
- Delivery method: once payment is confirmed, the download link and the access details are sent to the email address provided at checkout, and the material is also available through the platform, so you can download it and use it whenever you like
- Delivery timing: e-learning materials and the applicable access information are typically made available within 24 hours of successful payment confirmation
- Possible delay: delivery may occasionally be delayed by system processing, payment verification, technical issues, email service interruptions or circumstances beyond our reasonable control, so please allow up to 48 to 72 hours
- 72 hour limit: if you have not received, or cannot access, your purchased materials after 72 hours, please contact us at support@mandala-learning.com
- Credit validity: credits are valid for 90 days from the date of purchase
3. Where to Find Your E-Learning Materials
Once delivered, your purchased materials can be found in two places:
- The access email sent to the address given at checkout, so please check your inbox and your spam or junk folder
- The My Materials section of your account dashboard
4. Access Requirements
To access and download your e-learning materials, you need:
- A registered account
- Access to the email address used at checkout
- A stable internet connection
- A supported, up-to-date browser or device
5. Email Delivery Issues
If the access email has not arrived, please work through these steps:
- Check that the payment was completed
- Check the spam or junk folder of the email address used at checkout
- Check that the email address entered at checkout was correct
- Allow up to 48 to 72 hours from payment
- Contact us at support@mandala-learning.com with your order number if the material has still not arrived after 72 hours
6. Downloads and Keeping Your Materials
The download link and access details reach you within the delivery times set out in section 2.
- Once you have downloaded a material, you keep the downloaded file and may use it whenever you like
- We recommend saving downloaded files in a safe place on your device
- If you want to use a level again on the platform, it can be unlocked again with credits
7. Changes to This Policy
We may update this Delivery & Access Policy from time to time. The version published on this page is always the one that applies.
8. Contact
If you need help with delivery or access, please contact us:
- Company name: [Company Name]
- Email: support@mandala-learning.com
- Address: [Company Address]