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Assertiveness Training

Assertiveness Training

Assertiveness Training

Confidence & Self-Esteem 4 skill levels

This e-learning material explains the difference between passive, aggressive and assertive communication and offers practical ways to express your needs clearly and respectfully. It suits anyone who finds it hard to speak up, tends to avoid conflict or wants to handle disagreements more calmly.

Starting from 300 credits Choose your level

Levels are unlocked with the credits in your account. You can buy more credits whenever you need them.

About this e-learning material

This material begins by exploring the main communication styles and how each one affects relationships, self-respect and everyday decisions. You read about common reasons people hold back, such as fear of conflict, wanting to be liked or worrying about seeming rude, and reflect on your own patterns.

You then practise assertive skills step by step, including using clear I statements, making requests, expressing opinions, giving and receiving feedback, and staying calm when others disagree. Sections also cover body language, tone of voice and preparing for conversations you have been putting off, with short exercises to try in low-pressure moments first.

It suits people who want to communicate more honestly at work, at home or with friends while still respecting others. You can move through each level at your own pace and revisit the exercises before important conversations.

Choose your level

Each level is unlocked separately with credits

  • Beginner

    300 credits

    • What you will learn

      You read about the three main communication styles and common reasons people hold back, such as fear of conflict. You practise simple I statements and small, low-risk requests in everyday situations with people you trust.

    • Who this level is for

      This level is for readers who find it hard to speak up and are new to the idea of assertive communication. It explains the core differences between passive, aggressive and assertive styles in plain terms.

    • What you will be able to do

      After this level, you may recognise your usual communication style more clearly. You should feel more able to express a simple need or preference calmly, using a clear I statement.

  • Intermediate

    475 credits

    • What you will learn

      You practise expressing opinions, giving and receiving feedback and staying calm when others disagree. Sections cover body language, tone of voice and preparing for a conversation you have been putting off.

    • Who this level is for

      This level suits readers who understand assertive basics and want to use them in real conversations. It focuses on common situations at work and at home where expressing opinions or making requests still feels uncomfortable.

    • What you will be able to do

      This level can help you share your views and make requests more clearly in everyday disagreements. You may find it easier to give feedback respectfully and stay composed when someone pushes back.

  • Advanced

    785 credits

    • What you will learn

      You explore combining I statements, active listening, negotiation and emotional regulation in complex exchanges. Examples include speaking up to someone senior, addressing ongoing unfair treatment and handling a heated disagreement without backing down or escalating.

    • Who this level is for

      This level is for readers with steady assertive experience who now face more demanding conversations. It supports you in situations involving power differences, strong emotions or repeated conflict with the same person.

    • What you will be able to do

      You may feel more able to hold your position respectfully when the stakes are high. This level can help you make confident decisions in tense moments while keeping important relationships intact.

  • Expert

    1,055 credits

    • What you will learn

      You examine trade-offs between honesty and kindness, persistence and flexibility, and personal needs and group harmony. Reflections bring together communication styles, emotional awareness and values into a mature, adaptable approach suited to many relationships and cultures.

    • Who this level is for

      This deepest level is for readers who communicate assertively with ease and want to refine that skill in the most delicate situations. It explores the subtle judgement behind choosing when, how and whether to speak up.

    • What you will be able to do

      This level may help you speak up with clarity and grace, even in sensitive or complicated circumstances. You should feel more able to model respectful assertiveness and support others in finding their own voice.